Brookdale Santa Fe Announces Cuts to Important Add-On Services for Residents

On Monday evening, management at Brookdale Santa Fe senior living facility sent out a letter to residents saying that add-on services will end on October 12.

These are services independent-living residents have been able to add as needed, including things like help with getting dressed and showering, reminders to take medications, and escorts for walking down the hall or to the dining room.

This announcement has left family members of residents in a crisis as they try to find ways to replace the add-on services that attracted them to Brookdale.

Staff members at the facility will work with residents to find ways to outsource add-on services to local contractors. However, this is likely to cost up to six times as much as what they were paying for add-on services. The daughter of one resident says she used to contract with a private provider before her mother moved to Brookdale, and the costs were very high.

A Brookdale spokeswoman released an email statement saying that ending these services was a business decision based on the fact that there was low utilization of these services. Only 25 of the 118 residents used these add-on services.

The change will not affect any of the other Brookdale Senior Living facilities besides the Santa Fe location.

A man whose father lives at Brookdale said the facility is legally obligated to provide 30 days’ notice of contractual changes. However, the facility disputes this claim.

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